Hotel Complaints…people are strange!

It’s no secret to anyone who has followed this blog for a short while that we are the proprietors of the Casa Amarilla Hotel in Mompos and of course we are in it for the thick and thin of it, complaints, warts and all. So, when I was recently shown a list of the most irregular and unusual hotel complaints in Wanderlust Magazine, I thought I would skim through some of the most bizarre complaints which we have received in the past few months. Here they come in no particular order.


At times, I am sure I behave like Basil Fawlty

  • The heat in Mompox it is very, very hot and humid

Hint: it’s hot in Mompos, in fact, the whole region is hot. Cartagena is hot, Monteria is hot, Valledupar is hot, Santa Marta is hot…it’s the Caribbean. Every author of every guidebook to Colombia writes of Mompos’ soporific heat, how did this escape their notice?

  • Nosotros llegamos Un día antes de la fecha de la reserva y no hubo nada de interés para ayudarnos

“We arrived a day before our reservation and no one wanted to help us.” Actually, we called seven hotels, and bear in mind that this was during high season, and none had space. This makes me remember of one guest who arrived 10 days after his reservation and was angry with us.

  • Se fue la luz, entonces, nos quedamos sin aire acondicionado

“The electricity went out and so there was no air conditioning.” Yes, take it up with the crooks at Electracaribe please, we live and die by this company on a daily basis. We do our best with a generator, but, what can you do in the middle of nowhere?

  • Un poco alejado del centro pero en mompox todo está cerca

“The hotel is a little outside the centre of town but in Mompos everything is close.” Then pray tell, why the hell did you write this?

  • Al estar al lado del río, el calor es insoportable

“Being beside the river, the heat is insufferable.” Actually, most will agree that there’s a breeze by the river and it is in fact cooler. I thought this was common knowledge?

  • La mayoría de los libros disponibles en la pequeña biblioteca, están escritos en inglés

“The majority of the books available in the little library, they are in English.” This is due to more English-speaking readers prepared to exchange books. I suppose this is cultural, hardly something you can complain about.

  • The staff was friendly enough but it seemed as if they were only being friendly because it was a learned behavior, not because they genuinely were happy to help. 



I am glad though to have never received any of the complaints listed below. Although, we did receive hate mail from a person who was too fast to  reserve online on and not actually read the large text about where we are located, we are in Mompos, not in the Dominican Republic? She accused us of trying to cheat her out of her money.


Basil doing what he does best


The sheets are too white
The sea was too blue
Ice cream too cold
Bath was too big
Girlfriend’s snoring kept guest awake
Guest’s dog didn’t enjoy his stay
Hotel had no ocean view (in Mayfair, London)
There was no steak on vegetarian menu
Waiter was too handsome
Mother of groom wasn’t given the honeymoon suite

About Richard

Anglo-Canadian resident in Colombia. Journalist, Writer, Hotelier, Expedition Guide
This entry was posted in la Casa Amarilla and tagged , , , , , , , . Bookmark the permalink.

7 Responses to Hotel Complaints…people are strange!

  1. sfoswald says:

    Lol. This stuff is nuts. From working with general customers in retail most of my life. The first thing you realise and that continually gets reinforced is that the customer is most certainly not always right.

  2. walter maria says:

    " the ice is too cold "- no joke, I had to apologize …

  3. rsnmccoll says:

    I'd like to do a TripAdvisor page to review guests!

  4. Rich says:

    When I see the excruciatingly low level of knowledge that many people have before booking a trip to Colombia (and probably elsewhere–Colombia is the only TripAdvisor forum I look at), it's a wonder that bad outcomes, ranging from online complaints to death in all its forms, are so uncommon. On my last two trips I've sat next to people on the plane who knew only the hotel they were staying at. I suppose if you can only know one thing that's a good one, but still.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.